Terms

At Flex, your privacy matters as much as your skincare routine. This policy explains how we collect, use, and protect your personal information when you shop with us — simply and honestly.

When you place an order or create an account, we collect your name, email address, shipping address, and payment details. We may also collect browsing data — like which products you viewed — to help us improve your experience. We only ask for what we genuinely need to serve you well.

We use your information to process and fulfill your orders, send shipping updates, and respond to any questions you have. If you opt in, we'll also send you emails about new arrivals, weekly deals, and beauty tips — you can unsubscribe anytime. We never sell your personal data to third parties.

We use cookies to keep your cart intact, remember your preferences, and understand how people navigate our site. You can adjust cookie settings in your browser at any time, though some features may not work as smoothly without them.

We use industry-standard SSL encryption to protect your payment and personal information during every transaction. While no system is 100% foolproof, we take every reasonable step to keep your data safe and secure.

You have the right to access, update, or request deletion of your personal information at any time. You can also opt out of marketing emails using the unsubscribe link in any message we send — no questions asked.

We work with trusted partners — like payment processors and shipping carriers — who may receive limited information needed to complete your order. These partners are required to handle your data responsibly and are not permitted to use it for any other purpose.