Privacy Policy

At Flex, your privacy matters as much as your skincare routine. This policy explains how we collect, use, and protect your personal information when you shop with us — simply and honestly.

When you place an order or create an account, we collect your name, email address, shipping address, and payment details. We may also collect browsing data such as pages visited and products viewed to help us improve your experience. We only ask for what we genuinely need to serve you well.

We use your information to process and fulfill your orders, send shipping confirmations, and respond to any questions you have. If you opt in, we'll also send you updates about new arrivals, weekly deals, and exclusive offers — you can unsubscribe anytime. We never sell your personal data to third parties.

We use cookies to keep your shopping cart active, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work as smoothly.

We use industry-standard SSL encryption to protect your payment and personal information during every transaction. While no system is 100% foolproof, we take every reasonable step to keep your data safe and secure.

You have the right to access, update, or request deletion of your personal information at any time. Simply reach out to us and we'll take care of it promptly — no hassle, no runaround.

We work with trusted third-party services for payment processing and shipping — they only receive the information needed to complete your order. These partners are held to the same privacy standards we uphold.